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CCCApply has published the results of more than a year’s worth of data collected from more than 100 California Community Colleges (CCC) that use the CCCApply application. The data analysis was conducted by a team at Contra Costa College.

The survey measures more than general satisfaction, providing cross-tabulation data on the age and ethnicity of users by college.

CCCApply, is an award-winning statewide online application center for the CCC system that combines individual college identity and processing with systemwide consistency, compliance and support. CCCApply allows students to complete and submit a variety of application forms, including a common Standard Application, a Spanish Application, an International Application and a BOG Fee Waiver Application, online to any CCC in the system.

Tim Clow, Senior Dean of Research and Planning at Contra Costa College in San Pablo, California, headed the research effort. “It was important for us to prove what we already kind of knew,” Clow said. “We didn’t want the CEOs to think we were only getting negative feedback.”

The data, separated by individual college, shows the opposite. In almost every case, the percent of users reporting that they are “very satisfied”—the highest rating choice offered—was between 45 and 60 percent. When combined with the percentage users responding as “satisfied” with the application, the results showed positive responses to the application fell between 94 and 80 percent in nearly all cases.

Overall, 96 percent of respondents said they would recommend CCCApply. This data, when broken down by age, shows a slight trend of greater satisfaction among the 18-24 and 25-44 age groups. The 65 and older age group had the lowest satisfaction percentages, with approximately 86 percent of respondents saying they would recommend CCCApply.

The data was collected, broken down and analyzed by Clow’s team at Contra Costa College. Francisco Balderas and Francisco Balderas, Rolando Valdez and Tim ClowRolando Valdez, research analysts, and Curtis Hanson, computer analyst, all put in a dedicated effort to the project.

The team purchased SPSS software, sight-unseen, for the survey and were so pleased with the results they have been using it for other surveys. SPSS or “Statistical Package for the Social Sciences” was developed in 1968 by Norman H. Nie and C. Hadlai Hull. It was acquired in July 2009 by IBM. SPSS features statistical analysis, data management and data documentation.

The CCCApply Steering Committee is one of the longest running steering committees in CCC system history. Clow wrote the original project grant in 2001. He credits the long-term dedication of the committee members as a reason for the success of the project. “The people involved in the CCCApply steering committee turn up on a monthly basis and donate their time to developing this project,” Clow said.

Clow said two of the most important supporters of the CCCApply project are Catherine McKenzie, director of the Telecommunications and Technology Unit for the California Community Colleges Chancellor’s Office (CCCO), and Tim Calhoon, director of the CCC Technology Center (CCCTC).

“We could not have been as successful without Tim Calhoon’s support and backing of the CCCApply Steering Committee,” Clow said. “And Catherine McKenzie has been incredible to work with. She has consistently given us a lot of support.”

The download for the data collection was created by Xap Corporation. Xap is a partner to the CCCApply project and powers the CCCApply Web site. Xap creates electronic and Internet-based information management systems for the higher education marketplace. Xap directly partners with associations and institutions of higher learning to develop regional, university-approved Mentor Web sites. <>

To view the survey results in depth, please visit

For more information on CCCApply, please visit the CCCApply Web site at and the CCCApply Project Center Web site at

Jen Gednalske is a CCC Technology Center and California Virtual Campus Project Manager
and a TechEDge Editor.